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Our Service Commitment

We support people with Autism, their families and carers to live their best life possible.

About us

At the Autism Association of Western Australia we support people with Autism, their families and carers to live the life they choose.

  • We believe all children with Autism should have a great start in life and receive the education they need.
  • We strive to ensure all adults with Autism receive the support they need to lead an ordinary life.
  • We see the importance of a community where people with Autism are understood, accepted and celebrated and we are striving to achieve this in Western Australia.

Our values

  • Passion to make the greatest difference
  • Respect for the uniqueness of each person
  • Commitment to treat individuals and families as we ourselves would like to be treated
  • Excellence in all that we undertake
  • Innovation to fulfill dreams and aspirations
  • Courage to strenuously advocate for people with Autism and their families

Our service commitments to you

  • We are open and honest in all that we do
  • We respect your individual rights and your privacy
  • We place you at the centre of everything we do
  • We embrace your cultural background and needs
  • We listen to you and your family and value your feedback
  • We will work together to ensure you are happy with the people who work closely with you
  • We continually evaluate and improve our services
  • We are committed to providing quality services

Click here to download our complete service charter booklet.

Click here to download our complete service charter booklet in Easy Read format

Click here to download our complete service charter A4 page.

Our service charter is now available to download in the following languages (click each item to open): 

Important Information 

The National Standards for Disability Services are the  guidelines the Autism Association of Western Australia follows when we provide services to individuals and families. 

The NDIS Code of Conduct promotes safe and ethical service delivery by setting out expectations for the conduct of both NDIS providers and workers.

Click here to read the NDIS Code of Conduct for providers and workers.

Constructive feedback allows us to resolve any issues you may have and gives us an opportunity to improve the services that you receive. It is usually best to communicate feedback directly with the person concerned, however, we understand that this may not always be possible.

For further information on our feedback and complaints procedure, please refer to our Feedback Booklet.

This booklet is also available in the following languages: 

You can get help from an advocate to make a complaint or provide feedback to us. Click here for more information. 

This information can be translated to different languages or produced in different formats upon request.

Click here to download a guide for individuals and their families. 

What happens when there is an incident?

Click here to download our guide for individuals and their families. 

The aim of Easy English resources is to give more people access to information. Easy English information uses simple words in short sentences, with pictures to help explain the words.

The following information booklets are available in this format: 

  1. Providing Feedback 
  2. Service Charter
  3. National Disability Standards for Disability Services

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